Before You Order
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.
If your country is not listed at checkout, it means we are unable to deliver there at this time.
You can view our full list of service countries in our Shipping Policy.
Free shipping on orders over $30 USD.
For orders under $30, shipping typically ranges between $3.99 and $6.99 depending on destination.
The exact cost will be clearly shown at checkout before payment.
All orders are carefully packed and shipped directly from our studio. We currently ship from our studio in China, and every parcel includes tracking information.
All orders are packed by hand and carefully checked before dispatch.
We usually process orders the next business day. Orders placed over the weekend may ship on Monday or Tuesday. During busy periods, processing may take 2–3 business days.
You will receive a shipping confirmation once your order is on its way.
Delivery times are 7-15 working days for US/AU/UK/CA/NZ and most European countries, and 10-30 working days for other destinations. During peak shopping seasons, slight shipping delays may occur. Please note that occasional delays may also result from customs inspections.
No! We will cover that! We have paid the shipping duty to our shipping carriers so our customers don't need to pay.
Shopping on our website is simple:
1. Choose the items you would like to purchase.
2. Select your preferred option (if applicable) and add the item to your cart.
3. Go to your cart and click “Checkout.”
4. Enter your shipping details and choose your shipping method.
5. Complete the payment to place your order.
Please double-check your shipping address before completing payment.
Some payment methods (such as PayPal) may automatically use a previously saved address. Please make sure the address is correct to avoid delivery issues.
You will receive an order confirmation email once your purchase has been successfully placed.
If you would like to see a detailed step-by-step guide with screenshots, please visit our Step-by-Step Ordering Guide.
We accept PayPal, major credit cards, and selected digital wallets.
Available payment options will be displayed at checkout based on your location.
For more details, please visit our Payment Options & Security page:
https://vivistationery.com/pages/payment-options-security
You can use code NEW10 to get 10% off your order.
Enter the code at checkout before completing your purchase.
ou can use your store credit to pay for part or all of your order.
Here’s a quick overview of how it works:
- Log into your account using the email you used to place your order.
- Go to Profile → Payment Methods to see your store credit balance.
- At checkout, select Apply Store Credit as your payment method.
- You can use just your store credit, or combine it with another payment option if needed.
For detailed step-by-step instructions with pictures, please visit:
👉 https://vivistationery.com/pages/how-to-use-store-credit
Please contact us immediately if you notice an address error.
We can update the address before shipment, but once the parcel has been sent, changes may no longer be possible.
No — you can check out as a guest.
When you place an order, the system automatically creates an account for you using your checkout email.
If you would like to view your order history or save items to your wishlist, you can log in anytime here:
https://vivistationery.com/account
Simply enter the email address used at checkout. You will receive a one-time login code by email — no password is required.
If you do not see the login code email, please check your spam or promotions folder.
To use the Wishlist feature, you need to log in first.
Click here:
https://vivistationery.com/account
Enter the email address you used before, and the system will send you a one-time login code.
If you do not see the email, please check your spam or promotions folder.
Once logged in, you can click the heart icon on any product to save it to your Wishlist.
You can access your saved items anytime from your account.
If you prefer, you may also bookmark products in your browser to view them later.