Politica de reembolso

Not satisfied, wanna return?

If you are not satisfied with your purchase and wish to return the item. We have a 30-day return policy, which means you could request a return in 30 days after receiving your package. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at hello@vivistationery.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@vivistationery.com. We always reply in 12 hours. If you don't receive our email, please send message to our Facebook Page or Instagram @vivistationery. 


Damages and issues

We will do 100% check before shipping. But the accident may happen during transit. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please send us your order number, issue description and images to show the issue. We will refund or resend to you. 


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Further question, feel free to contact us hello@vivistationery.com we are always happy to help.