Privacy policy

Last updated: February 27, 2026

ViVi Stationery (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website. We are located in Shenzhen, China, and ship internationally.

1. Information We Collect

When you visit our website, we may collect device and usage information such as your browser type, IP address, time zone, cookies, pages visited, referring websites, and interactions with our site.

When you place an order or subscribe to our emails, we may collect your name, billing and shipping address, email address, phone number (if provided), and payment-related information. Payment information is processed securely by third-party payment providers and is not stored directly on our servers.

2. How We Use Your Information

We use your information to process and fulfill your orders, send order confirmations and shipping updates, and provide customer support.

We may contact you regarding address issues, stock issues, delivery problems, or other order-related matters. In some cases, we may contact you by email or phone if necessary.

If you subscribe to our mailing list, we may send you marketing emails. You can unsubscribe at any time using the link in our emails.

We may also use information to improve our website and services, measure performance, prevent fraud and abuse, and maintain the security of our store. We may send automated abandoned cart reminders through Shopify if you begin checkout but do not complete your purchase.

3. Advertising and Analytics

We use Facebook Pixel and Google Analytics to understand visitor behavior and measure advertising effectiveness.

These tools may collect information through cookies or similar technologies. We may use aggregated or anonymized data for analytics and advertising optimization.

We no longer upload customer email lists to social media platforms for advertising purposes. You can control ad preferences through your browser settings or your social media account privacy settings.

4. Sharing of Information

We share necessary information only with trusted service providers in order to operate our business, including Shopify (our store platform), payment processors, shipping carriers, email service providers, and analytics providers. We do not sell your personal information.

5. Data Retention

We retain order information for legal, tax, accounting, and operational purposes. If you request deletion of your data, we will delete or anonymize your personal data where legally permitted. Certain transaction records may be retained where required by law or where Shopify does not allow deletion of completed order records.

6. Your Rights

Depending on your location, you may have the right to access your personal information, request corrections, request deletion where applicable, or withdraw consent to marketing communications. To exercise your rights, please contact us at hello@vivistationery.com.

7. Cookies

Our website uses cookies and similar technologies to maintain shopping cart functionality, improve website performance, analyze traffic, and support advertising optimization. You may disable cookies through your browser settings, though this may affect website functionality.

8. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page.

11. Contact Information

If you have questions about this Privacy Policy, please contact us at hello@vivistationery.com.