Shipping policy
Shipping Countries & Delivery Times
We are located in and ship from Shenzhen, China. We currently ship to the following countries.
Free shipping is available on orders over $30 USD.
| Country | Shipping Fee | Estimated Transit Time |
|---|---|---|
| United States | $5.99 USD | 8–15 business days |
| United Kingdom | $3.99 USD | 5–7 business days |
| Australia | $3.99 USD | 10–15 business days |
| Canada | $3.99 USD | 8–10 business days |
| New Zealand | $4.99 USD | 6–10 business days |
Estimated transit time starts after your order has been shipped.
Most orders are processed within 1–3 business days. During new product launches or busy seasons, processing may take 3–4 business days.
Delivery times may vary slightly due to customs, local postal delays, holidays, weather, or other carrier-related factors.
Order Processing Time
All orders are packed by hand and carefully checked before dispatch.
We usually process orders the next working day. Orders placed over the weekend may ship on Monday or Tuesday.
During busy periods, processing may take 3–4 working days.
You will receive a shipping confirmation once your order is on its way.
Customs / Import Fees
We have paid the shipping duty to our shipping carriers so customers don’t need to pay customs or import fees.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link / tracking number.
Simply click the tracking number in that email to follow your parcel.
You can also log in to your account to view order status and tracking details.
Your original tracking number usually starts with YT, and on the tracking page you may also find the last-mile tracking number and name of your local delivery carrier.
Tracking Not Updating
If tracking information is not updating, it is normal for tracking to pause for a few working days after shipment.
In some cases, tracking may not update while the parcel is in transit between countries or during customs clearance.
If your tracking has not updated for 7 or more working days, please contact us and we will be happy to assist you.
Delivery / Customs Delays
Occasionally, parcels may experience delays during customs clearance.
In most cases, customs processing takes 7–10 working days.
If your parcel shows no movement in customs for 15 working days or more, we will arrange a replacement shipment to avoid excessive waiting.
Delivered But Not Received
If your tracking shows “Delivered” but you cannot locate your parcel, parcels may be placed in a safe location such as mailbox, parcel locker, doorstep, garage, or another area around the property.
Please also check with household members who may have accepted the delivery.
If you still cannot find it, contact us via hello@vivistationery.com and we will verify shipping address and delivery confirmation details — including delivery photo when available — to help identify where it was placed.